Pro Partner Terms & Conditions

Last updated: October 31, 2026

This Professional Retail Partner Agreement ("Agreement") establishes the commercial relationship between EBEAUTYTRADE LLC, the distributor of HECH Germany products in the United States ("HECH USA"), and the Business identified in this application ("Partner").

The purpose of this Agreement is to establish a mutually beneficial partnership that enhances the guest experience while generating additional retail revenue through the professional promotion of HECH Germany nutraceutical products.

1. APPOINTMENT

HECH USA appoints the Partner as an authorized retailer of selected HECH Germany products for sale within its professional retail area or boutique space; authorization becomes effective upon application approval.

2. PRODUCT PORTFOLIO AND OPENING ORDER

The HECH initial Collection is the current online professional catalog. HECH USA reserves the right to introduce additional products and promotional programs when applicable.

3. RETAIL MARGIN

HECH USA recommends a retail margin of 40% based on the Partner's wholesale purchase price. HECH USA may give away complimentary products for sampling program purposes or to further enhance the Partner's effective gross margin. HECH USA recommends that retail pricing should remain consistent with HECH USA's suggested pricing strategy to maintain brand integrity.

4. PRODUCT SAMPLING RECOMMENDED BEST PRACTICES

Sampling is a key element of the HECH Professional Retail Program. The objective is to educate guests, encourage product discovery, and increase retail conversion.

Recommended opportunities include:

  • During the guest or retail consultation.
  • Immediately after facial treatments.
  • Following wellness or body treatments.
  • During checkout.
  • During promotional events.

Staff is expected to be able to briefly explain:

  • What the product is.
  • Why it complements the treatment received.
  • The primary wellness benefits.
  • Recommended usage.

Sampling should always be presented as a premium guest experience and a gift with purchase rather than a promotional giveaway.

5. GUEST CONSULTATION GUIDELINES

Staff should naturally introduce HECH products as an extension of professional treatments.

Recommended approach:

  • Ask the guest about their wellness goals.
  • Recommend the most appropriate HECH product.
  • Explain how the product complements and/or enhances the professional treatments.
  • Offer a complimentary sample where appropriate.
  • Invite the guest to purchase before leaving the spa.

Conversations should remain educational and consultative rather than sales-oriented.

6. STAFF EDUCATION

Partners are encouraged to ensure that all therapists, receptionists, consultants, and retail staff complete HECH product education before recommending products to guests. HECH USA shall provide Technical Sheets and Educational Videos.

7. ONLINE PROMOTION

Partners are encouraged to promote HECH products through their own platforms such as Instagram, TikTok and websites. HECH USA may periodically provide digital assets for these purposes. Partner acknowledges that promoting or listing the products on third-party platforms requires prior written approval from HECH USA.

8. HECH USA AFFILIATE PROGRAM

As part of the HECH Professional Partner Program, the Partner is automatically enrolled in the HECH USA Affiliate Program, powered by the Shopify UpPromote platform. Upon simple request, Partners will receive a unique QR Code and affiliate referral link that may be displayed at the reception desk, retail area, treatment rooms, consultation rooms, printed materials, email communications, and social media channels. Separate Affiliate terms apply.

The Affiliate Program is designed to enhance the guest experience while creating an additional source of recurring revenue for the Partner.

Program Benefits

The Partner's unique QR Code enables guests to purchase HECH products directly from the official HECH USA online store at their convenience. This provides several advantages:

  • Guests who prefer to make purchasing decisions after returning home can easily complete their purchase online.
  • The Partner may continue generating eligible referral commissions on online purchases made through its unique affiliate link, in accordance with the current HECH USA Affiliate Program terms.
  • Guests have uninterrupted access to HECH products even when a specific item is temporarily out of stock at the Partner's location.
  • The online store offers a convenient and secure purchasing experience using major credit cards and other approved payment methods.
  • Guests may reorder their preferred HECH products at any time, supporting long-term product use and encouraging repeat business.

The Partner acknowledges that the Affiliate Program is intended to complement, not replace, in-spa or in-store retail sales. Whenever products are available on-site, HECH encourages Partners to prioritize direct retail sales as part of the guest consultation and checkout experience.

HECH USA reserves the right to update the Affiliate Program, commission structure, promotional campaigns, and operating procedures from time to time. Partners will be notified of any material changes in advance.

9. PRODUCT CLAIMS

Partners agree to use only claims, descriptions, and educational materials approved by HECH USA.

No employee may:

  • Make medical claims.
  • Promise cures or treatments.
  • Misrepresent product benefits.
  • Modify official product descriptions.

Only approved HECH marketing language shall be used in all printed, digital, verbal, and social media communications.

10. ORDERS

Orders may be placed through:

11. PAYMENT TERMS

Accepted payment methods include:

  • Debit and Credit cards
  • ACH Bank Transfer
  • Wire Transfer

Credit or debit card payments must be made using a card issued in the name of:

  • The purchasing company;
  • The business owner;
  • A registered partner;
  • An authorized corporate representative.

HECH USA reserves the right to request verification of payment authorization when necessary.

12. SHIPPING

Orders are shipped according to current HECH USA shipping policies.

Shipping costs are quoted at checkout unless otherwise agreed.

Risk transfers upon delivery to the designated shipping address.

13. RETURNS

Due to food safety requirements, and product integrity standards applicable to ingestible nutraceutical products, all HECH products are non-returnable and non-refundable once shipped, except in cases of:

  • Shipping errors.
  • Manufacturing defects.
  • Products damaged during transportation.

Any claim must be submitted within five (5) business days of receipt, accompanied by photographs and supporting documentation.

14. PRODUCT STORAGE

Partners agree to store products:

  • In a clean, dry environment.
  • Away from direct sunlight.
  • At recommended temperatures.
  • According to applicable food safety standards.

Products must not be sold after their expiration date.

15. BRAND REPRESENTATION

Partners agree to preserve the premium image of HECH Germany.

Products shall not be:

  • Discounted below authorized promotional pricing without prior written approval.
  • Repackaged.
  • Relabeled.
  • Resold through unauthorized third-party retailers unless approved by HECH USA.

16. CONFIDENTIALITY

Commercial pricing, wholesale discounts, promotional programs, and internal training materials supplied by HECH USA are confidential and shall not be disclosed to third parties.

17. TERMINATION

Either party may terminate this Agreement by providing thirty (30) days' written notice.

Termination does not affect payment obligations for products already ordered or delivered.

18. GOVERNING LAW

This Agreement shall be governed by and interpreted in accordance with the laws of the State of Florida, United States.